Privacy Policy

Last updated: 19 December 2024

1. Who We Are

JQ IQ is a bid management consultancy founded by Krys Barron, providing training and consultancy services to businesses across the UK and internationally. We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

2. Information We Collect

We collect information you provide directly to us when you:

• Submit contact forms on our website
• Request a free bid health check
• Download our free resources
• Enquire about our services
• Attend our training sessions

Types of Information Collected:

• Personal Information: Name, email address, phone number, job title
• Company Information: Company name, industry sector, company size
• Professional Information: Your bidding challenges, requirements, and preferences
• Technical Information: IP address, browser type, device information (collected automatically)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide requested services
• Send you our free resources and bid health check results
• Provide relevant information about our services
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit forms or request resources
• Legitimate Interest: To provide relevant business information
• Contract Performance: To deliver services you've requested

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically:

• Contact form submissions: 2 years
• Resource downloads: 2 years
• Client information: 6 years (for accounting purposes)
• Marketing communications: Until you unsubscribe

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• With your explicit consent
• To trusted service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure hosting with Cloudflare
• SSL encryption for all data transmission
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we use your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking

We use minimal cookies and tracking technologies to:

• Ensure the website functions properly
• Analyse website usage to improve our services
• Remember your preferences

You can control cookies through your browser settings.

10. International Transfers

Your data is primarily stored within the UK and EU. Where data is transferred internationally, we ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.